SERVICES INTRODUCTION 服務簡介
【港援緊急住宿及危機介入服務】
[EMERGENCY ACCOMMODATION AND CRISIS INTERVENTION SERVICE]
港援為無居所、具有即時危機、情緒或家庭狀況上出現問題、等候庇護但未成功獲批政府資助，而需要短暫住宿嘅人士提供住宿同危機介入支援。
Hong Kong Aid provides short-term accommodation (maximum 89 days) and crisis intervention support for issues such as homelessness, immediate dangers, and emotional or family problems. We also extend our service to those unable to apply for NASS support due to their pending asylum applications, hence needing temporary accommodation.
我哋嘅服務係24小時運作。對於有緊急需要嘅個案，我哋會喺6個鐘頭內回應同提供協助。服務使用者只需要提供按法例規定必須嘅資料。入住資料只會保留實體副本，而相關嘅個人資料亦會喺使用者離開住宿時完全銷毁。
The service runs 24/7. We respond within 6 hours and assist if there are urgent needs. We will only ask service users to provide necessary information according to the law. Only a hard copy of the accommodation information will be stored, and the relevant personal data will be completely destroyed when the user leaves the accommodation.
【情緒疏導及個案介入】
[EMOTIONAL COUNSELLING AND CASES INTERVENTION]
針對未有居留身份或者未適應英國生活嘅香港人提供持續個案介入。為個別需要提供相應支援，協助有需要個案使用到英國本土支援網絡或醫療服務。
We make continuous case interventions for those who do not have legal status yet or are not used to life in the UK. We provide support focusing on personal needs and assist cases needing to use NHS and other local services in the UK.
我哋嘅個案工作員均完成OISC Level 1或以上嘅入境顧問課程。我哋會向尋求庇護嘅個案提供協助，讓等候庇護人士認識同學習保障自己嘅權利。
All caseworkers have already completed OISC Level 1 or above immigration course. We assist those seeking asylum to empower themselves to learn and exercise their rights.
情緒疏導服務方面，我哋亦有同圍爐傾Hearth Talk合作，由英美註冊心理學家、心理諮詢師同治療師提供專業嘅情緒疏導服務，以補充NHS精神健康服務輪候期間嘅缺口，為有需要嘅香港人解決逼切嘅情緒需要。
In terms of emotional support, we are working with Hearth Talk, which consists of a group of US/UK-registered psychologists, psychiatrists and therapists, to provide professional emotional counselling services to the Hongkongers in need in order to fill the gaps of the NHS mental health services waiting time.
【MIGRANT ADVICE CENTRE FOR ESEA (MACE)】
我哋十分榮幸喺Greater London Authority資助下成立Migrant Advice Centre for ESEA (MACE)。喺計劃下我哋會免費提供認可嘅移民、庇護同埋簽證諮詢服務。歡迎大家向隔離鄰舍推廣，除左香港尋求政治庇護人士、無證件或身份嘅人士、BNO公民及其家屬可以使用本中心嘅服務，我哋同時服務所有East and Southeast Asian嘅朋友，我哋會致力提供適切協助！
有任何查詢可以直接致電 020 8090 1520 / 電郵至 info@maceadvice.org.uk 。本中心現時辦公時間為星期一至五上晝10點至下晝5點。
*中心成立初期，所有個案查詢均需預約，不便之處，敬請原諒。
**如有緊急情況，請於預約時盡量向職員提出。
We are delighted to announce that the Migrant Advice Centre for ESEA (MACE) has officially been established and launched its immigration advice services under the funding of Greater London Authority. We welcome everyone to spread the word among your community. We offer our services to Hong Kong people seeking asylum, undocumented or stateless people, BN(O) citizens and their family members. And all East and Southeast Asian friends can seek advice from us. We will do our best to assist!
For any inquiries, please contact us directly at 020 8090 1520 or email us at info@maceadvice.org.uk. Our office hours are currently Monday to Friday, 10 AM to 5 PM.
*During the initial stage of our establishment, all case inquiries require an appointment. We apologise for any inconvenience caused.
**In case of emergency, please try to inform our staff when making an appointment. Thank you for your cooperation.
【維生開支保護網】
[LIFE-SUSTAINING EXPENSE PROTECTION]
我哋會發放非現金嘅援助俾對於膳食開支同購置禦寒衣物有困難嘅香港人。資助嘅申請、評估去到發放嘅過程都唔使提供全名同身份證明文件，我哋會透過數據取用去確保申請人申報屬實。
We will offer non-cash support to the Hongkongers who cannot afford food expenses and winter clothing. Applicants do not have to show us their full names and identity documents throughout the entire process, from the application submission to the vetting and distribution. We will verify the authenticity of the application by data analysis.